Une question ? On te répond, sans jargon.
Un doute sur la compatibilité, une commande à suivre, un retour à faire : dis-nous tout, une vraie personne te répond en français.
Write to us
We usually reply within 24 business hours.
By e-mail
The easiest way: contact@voltyzen.com
Include your order number if you have one, it speeds things up.
Timing
Preparation 1–2 business days, then 7–14 business days delivery. Tracking sent by e-mail as soon as it ships.
Returns
30 days to change your mind, whatever your country. Everything is explained in our returns and refunds.
Frequently asked questions
Where is my order?
You receive an e-mail with a tracking number as soon as it ships. No news after 20 business days? Write to us and we'll check with the carrier.
I chose the wrong colour or address
Write to us right away with your order number: as long as the parcel hasn't shipped, we'll fix it.
The product doesn't work
Send us a photo or video of the problem. After checking, we'll send a new product or refund you, costs included.
Which countries do you ship to?
Switzerland, France and Belgium for now, free shipping. More countries coming soon.