Terms of service

Terms of Service

Welcome to Voltyzen! The terms "we", "our" and "us" refer to Voltyzen. Voltyzen operates this store and website, including all associated information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). Voltyzen uses the Shopify platform, which allows us to offer you the Services.

The general terms below, together with the policies referenced therein (the "Terms of Use" or "ToU"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Use carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not accept these Terms of Use or the Privacy Policy, you must not use or access our Services.

Products and prices
Our prices are shown in Swiss francs (CHF). We reserve the right to modify our prices and the availability of our products at any time. Product images are provided for illustrative purposes.

Orders
Once your order is placed, you will receive a confirmation email. We reserve the right to refuse or cancel any order in the event of a manifest error, suspected fraud, or product unavailability.

Legal guarantee (EU customers)
Consumers residing in the European Union benefit from the legal guarantee of conformity. Products that do not conform to the contract may be repaired, replaced or refunded under the conditions provided by law.

Dispute resolution (EU customers)
In accordance with European regulations, consumers residing in the European Union may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr

VAT and customs
Our prices are shown inclusive of tax where applicable. For orders delivered outside Switzerland (France, Belgium, EU), any customs duties, import VAT or processing fees may be applied by local authorities upon receipt of the parcel; these fees are the responsibility of the recipient.

Limitation of liability
Voltyzen cannot be held liable for indirect damages resulting from the use of our Services or products, to the extent permitted by law.

Contact
For any questions regarding these Terms of Service, write to us at contact@voltyzen.com.